Legal
Refund Policy
Last updated: May 17, 2026
This mock refund policy is written for a prepaid eSIM model and can be refined before launch.
Eligible refunds
Unused plans may be eligible for review if the eSIM has not been installed, activated, or consumed.
Technical issues
If a verified device or network issue prevents use, support may troubleshoot first and then assess refund eligibility.
Non-refundable cases
Installed, activated, expired, or substantially consumed plans are typically not refundable.
How to request help
Customers can contact support with order details, destination, device model, and screenshots where useful.